Level 3 Digital Support Technician
Develop core digital support capability and build confident, future-ready digital professionals
The Level 3 Digital Support Technician Apprenticeship equips learners with the essential skills required to support users, systems, and services across modern organisations. Apprentices gain confidence working with digital technologies, managing issues, improving digital processes, and supporting business operations with an emphasis on “learning by doing” that delivers measurable impact.
Our programme develops the core capabilities needed to keep organisations productive, secure and digitally enabled.
What Apprentices Will Learn
Our expert coaches will coach your apprentice through micro-badges that develop competence in these critical areas:
- Digital Security
- Digital Information Management Systems
- Digital Transformation
- Solution Development & Management
- Professional Behaviours
- Customer Service
- Introduction to AI: Understanding AI fundamentals, how AI is used in modern workplaces and how to safely and ethically support AI-enabled tools and solutions
- Underpinning Knowledge: The technical knowledge that apprentices need to do their job. Examples include CompTIA A+, CompTIA Security+, vendor qualifications including those from Microsoft, AWS etc.
By completing the Level 3 Digital Support Technician apprenticeship the apprentice will be able to:
- Provide effective first-line digital support to users across the organisation
- Troubleshoot and resolve technical issues confidently
- Maintain and support digital systems and information management tools
- Apply secure working practices and promote strong digital security behaviours
- Communicate clearly and professionally with internal and external customers
- Support digital transformation initiatives and help drive adoption of new tools
- Understand and contribute to the development of digital solutions
- Recognise opportunities to use AI responsibly in everyday digital support tasks
Learning Through Real Business Problems
Our coaches support apprentices to apply their learning to solve real digital challenges within your organisation.
Apprentices bring new perspectives and develop practical solutions that improve your digital operations.
We work with you to align learning outcomes with your strategic digital priorities.
Digital Native combines no-cost recruitment, expert coaching and a passion for delivering apprenticeships that drive change and develop the digital capability needed to thrive in the ever-evolving digital andscape